I finally got my Mac Book Air last July 15, 2013 after having it repaired since May 25, 2013. Imagine the long wait I had to do and the patience I discovered I had.
When I first handed my Mac Book Air after its failure to boot-up following my update – I really thought it was in good hands. Well, it was, but perhaps the slowest good hands. I gave it on a Saturday because I had no way of doing so on a weekday, I even though I’d get it the same day but apparently technicians were not around during weekends.
Along the way of waiting I asked my mom to call them up for checking – apparently, it will take me about a month because they had some “issue” with the customs thats delaying all repairs. That was just great, I was so worried and anxious all the time.
I did get a text from them when my MBA underwent check up to see what was wrong ONCE. But ater some time, I decided to let it be since we were told to wait and I didn’t hear anymore from them. Fortunately, around June we also had our telephone installed at home so I figured I should try to call them one of these days. I did and what do you know, I was told – that they haven’t done really much despite that message they gave that they have “fixed” their issues with the customs! I was told that I’d have to wait longer until the Apple ships it to their store (while it was already in the country). That took about another week. By this time, it was already almost just a week until July.
On July, I finally received a message from them my MBA was undergoing repair and diagnosis BUT it had to go undergo quality assurance. This alone took another two weeks and..finally on July 15th, I claimed it. I had to wait for some days because they got it fixed on a weekday.
Overall: I am seriously disappointed. In all honestly, they only did something whenever I emailed their support email furiously. For another, they named my MBA to one of their technicians probably. Not a big deal for some but you know, don’t you think naming “Your Mac” a customer’s mac is a bit off 😛
Two months of my warranty is now gone as well and I heard extending this is pricier. I hope Power Mac Center can somehow improve a bit now that they don’t have so called issues with the customs! It’s good they fixed my MBA, not on timely manner though. I guess I should let that slip.
When I claimed it, I also didn’t get any detailed explanation not even warnings – I had to ask myself regarding the updates. It appears I should just not update my MBA no matter how sometimes, it might be essential. I was too used to Windows but I guess it’s fine, I’ll just hide the updates I may not need anyway.